Service

For current events, you will find transport information and special timetables directly on the start page. You can obtain all tickets for the trans regio at the ticket machines on the platforms. In addition to cash (notes and coins) the machines also accept payment by EC-card and cash card - dependent on a corresponding credit balance.

Prams can be taken free of charge according to the available capacity. A reduced price single ticket is required for 
dogs. A dog can be taken along free of charge within the scope of the accompanying rules for day and season tickets.

Das Service Center der MittelrheinBahn

The MittelrheinBahn Service Center

Do you have questions concerning the timetable, prices, tickets or subscriptions?
Do you wish to purchase a ticket or make a subscription?
Suggestions?
Do you wish to complain about an unpleasant experience?
Have you forgotten or lost something?

Just give us a call or write us a fax or an email.

You can also visit our service team. You will find us in the Emil-Schüller-Str. 37 in Koblenz, approx. two minute walk from the railway station.

Contact:

trans regio Service Center

trans regio 
- Service Center -
Emil-Schüller-Straße 37
56068 Koblenz

Tel. 01803- 36 36 63 *
Fax 01803- 36 36 64 *
E-Mail: service@trans-regio.de

* (9ct/min from german landline, max. 42ct/min from mobile phone)

Hotline availability: Monday to Saturday from 07:00 am to 07:00 pm 

Service Center opening times: Monday to Friday from 09:00 am to 07:00 pm